Metrocare Services

  • Medical Support Assistant

    Job Locations US-TX-Dallas
    Posted Date 2 weeks ago(1/7/2019 3:35 PM)
    # of Openings
    Regular Full-Time
  • Overview

    Working for Metrocare isn’t just a job. It’s a career where your skills and passion for delivering quality care make a positive difference to the individuals that we serve.


    Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.


    The Medical Support Assistant performs routine, delegated clinical and administrative duties within the supervising medical staff member’s scope of practice consistent with the medical assistant’s education, training and experience. The Medical Support Assistant will serve in an integrated behavioral health and primary care clinic which serves either adults or child and adolescents with diagnoses of severe and persistent mental illness.


    ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned.)

    • Provides supervising physician or Nurse practitioner extender services, including, coordination of lab results, obtaining authorizations for ordered medications, and coordinating referrals for specialty care.
    • Obtain, evaluate, and record patient history and vital signs in patient’s chart.
    • Prepare and maintain examination/treatment rooms and work areas, including cleaning and sterilizing instruments, and inventory of medical supplies and materials.
    • Administers medications as delegated by supervising physician or Nurse practitioner.
    • Performs venipuncture as delegated by supervising physician or Nurse practitioner.
    • Provides patient teaching to individuals and to groups regarding primary/mental health, medication, and other health-oriented or supportive topics as delegated by supervising physician or Nurse practitioner.
    • Coordinates consumer care with PCP, pharmacy, and/or other healthcare providers as needed.
    • Documents care provided accurately, appropriately, legibly and in a timely fashion.
    • Participates in QI activities, i.e., reviewing documentation, consumer care and departmental/Center policies.
    • Attends staff meetings regularly as required.


    The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

    • Analytical skills, organization, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.



    High school/GED with 2 or more years experience in medical practice or MH/MR (preferred). Graduate of a formal program in medical assisting accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES). Transcript should document training in phlebotomy and performance of electrocardiograms.

    Certification through The American Association of Medical Assistants or registration through the American Medical Technologists is strongly encouraged and preferred.


    • Able to identify consumer's needs and problems.
    • Demonstrate ability to carry out medical orders as directed after clearly considering implications of appropriateness for the consumer, relationship to current therapy under way and integration with nursing standards.
    • Serve as the communication liaison between patient and physician.
    • Capable of documenting patient communication and clinical treatment accurately and appropriately.
    • Articulate and demonstrate professional image daily to consumers, other professionals and the public as evidenced by level of practice.
    • Working knowledge of standard concepts, practices, and procedures.


    Intermediate level on typing, e-mail, MS Excel, and word processing programs.
    Ability to utilize Internet for resources.
    Must have electronic health record (EHR) experience.



    Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

    • Medical/Dental/Vision
    • Paid Leave
    • Paid Holidays
    • Employee Assistance Program
    • Retirement Plan, including employer matching
    • Health Savings Account, including employer matching
    • Professional Development Allowance
    • Bilingual Stipend – up to 6% of the base salary
    • Many other benefits

    Equal Employment Opportunity/Affirmative Action Employer


    Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.


    No calls from staffing agencies or independent recruiter




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