Metrocare Services

  • Licensed Professional Counselor - LPC

    Job Locations US-TX-Dallas
    Posted Date 2 weeks ago(1/7/2019 12:12 PM)
    # of Openings
    Regular Full-Time
  • Overview

    Working for Metrocare isn’t just a job. It’s a career where your skills and passion for delivering quality care make a positive difference to the individuals that we serve.


    Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.


    The LPC is primarily responsible for monitoring services and providing Community Support Services and therapeutic services. The LPC uses a basic knowledge of diagnostic characteristics, symptomology of primary mental illness and knowledge of medications, side effects and benefits to provide services in a person-centered, supportive, community-based environment. The LPC is monitored by periodic supervision.


    ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned.)


    • Provides individual and small group training in living skills such as social skills, budgeting, mobility training, grocery shopping, menu planning, cooking, coping skills, personal hygiene, personal organization, home maintenance, etc.

    • Provides therapeutic counseling services in accordance with clinical algorithms.

    • Assists in completing intake assessments and diagnostic formulations as needed.

    • Coordinates services within the Agency and with other community providers.

    • Assists with the involvement and education of the consumer’s family at a level acceptable to the consumer.

    • Assists with monitoring and continued assessment of assigned consumers. These activities may require home visits.

    • Responds to crisis or potential crisis situations and ensures the appropriate level of care through the coordination of services or the provision of community support services.

    • Assists with on-call services in accordance with Agency procedures.

    • Facilitates skills training and therapeutic groups.

    • Provides transportation for consumers in an agency-provided vehicle to and from community resources or social activities as needed.

    • Assists consumers in planning and implementing social/leisure activities as appropriate, including taking consumers into the community for outings and social/leisure skills development or maintenance.

    • Documents services in the automated clinical record keeping system with 24 hours after services have occurred.

    • Maintains required productivity levels as outlined in Center policies.

    • Maintains confidentiality of information concerning consumers and family members. 

    • Provide overall service coordination, referral, linkage, and advocacy to consumers with varying needs. Perform duties in concert with other members of an interdisciplinary treatment team.

    • Complete a psychosocial assessment on each new admission. Upon assessment as clinically indicated. 100% compliance expected.

    • Formulate individual service plan based on assessment findings on all new admissions. 100% compliance expected.

    • Develop measurable objectives and goals agreed upon by the consumer.

      1. Actively assist in obtaining and modifying goals as needed.

      2. Document attempts to involve consumer, service providers, and caregivers unless opposed by the consumer) in service plan process.

    • Review service plans every three months or as clinically indicated. 100% compliance expected.

    • Participate in interdisciplinary team staffing. Present psychosocial assessment findings. Encourage consumer to attend staffing. Update team on progress or lack of progress in reaching agreed upon goals. Provide relevant information that might effect treatment.

    • Follow-up assigned consumers who miss a scheduled clinic appointment. Document attempts to contact consumer. Report repeated unsuccessful efforts to contact the treatment team.

    • Follow-up within 24 hours on assigned consumers who access emergency services. Report status-disposition to treatment team. 100% compliance expected.

    • Provide crisis intervention. Make home visits, initiate mental illness warrants, work with police and other public servants as a needed to address crisis.

    • Facilitate inpatient admission upon request of the treatment team. Provide continuity of services throughout inpatient stay. Participate actively in discharge planning. Meet with the consumer within 5 days of discharge into the community.

    • Provide individual, family, and group rehabilitation sessions. Evaluate progress of counseling session, solicit feedback from consumer(s), and consult with colleagues and team leaders when dealing with unfamiliar/uncomfortable issues.

    • Co-facilitate family education workshops.

    • Identify and assist consumers in obtaining entitlements by providing referrals, advocacy and negotiation, as needed.



    The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

    • Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.



    Master’s degree in Psychology, Social Work, or related field; Licensed Professional Counselor (LPC)  


    • Ability to carry out oral and/or written instructions.

    • Ability to operate as a team member, yet able to make positive, individual judgments.

    • Ability to assess needs of consumers and implement a training plan.

    • Ability to maintain a list of resources in the community.

    • Ability to recognize and report side effects of psychoactive medications.

    • Ability to assess a potential crisis situation and ensure the delivery of services at the proper level of care.

    • Ability to call in clinical information for authorization.

    • Ability to work collaboratively with co -workers.

    • Ability to work in a high stress environment, take initiative and be creative.

    • Ability to drive a multi-passenger vehicle.

    • Ability to successfully use an automated clinical record keeping system. 


    • Intermediate level on MS Excel, Email and word processing programs
    • Ability to utilize Internet for resources. 


    • LPC Licensure in The State of Texas

    • TB Test, CPR, First Aid and SAMA

    • TAC web-based training


    • Negligible to 50% 


    Positions that are “community-based,” in whole or part, require the incumbent to travel between various worksites within his/her workday/workweek. The incumbent is required to have reliable transportation that can facilitate this requirement. The incumbent is further required to meet the criteria for insurability by the Center’s risk management facilitator; and produce proof of minimal auto liability coverage when applicable.


    Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

    • Medical/Dental/Vision
    • Paid Leave
    • Paid Holidays
    • Employee Assistance Program
    • Retirement Plan, including employer matching
    • Health Savings Account, including employer matching
    • Professional Development Allowance
    • Bilingual Stipend – up to 6% of the base salary
    • Many other benefits

    Equal Employment Opportunity/Affirmative Action Employer


    Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.


    No calls from staffing agencies or independent recruiters



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