Metrocare Services

  • Business Support III

    Job Locations US-TX-Dallas
    Posted Date 2 weeks ago(1/4/2019 2:00 PM)
    # of Openings
    Regular Full-Time
  • Overview

    Working for Metrocare isn’t just a job. It’s a career where your skills and passion for delivering quality care make a positive difference to the individuals that we serve.


    Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.


    The business support III position is responsible for coordinating and performing all clerical needs for the assigned team and ensuring customer satisfaction and flow.This is the upper level business support position and must be able to work with little to no supervision.


    ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned.)

    • Implements and maintains designated processes in the assigned team (including, but not limited to the following processes):
      • Greets and directs consumers, vendors, and other visitors
      • Registers consumer for visit
      • Answers and directs incoming calls
      • Creates procedure code for physician visit and places in “Show” status if necessary
      • Maintains Team Schedule in PsychConsult
        • Schedules future appointments, Cancels and Reschedules
        • Blocks and Clears for vacation, as directed by Business Manager
      • Screens consumer needs, without making a clinical judgment
      • Completes Financial Assessment and Consents
      • Maintains 90% accuracy of demographic information in PsychConsult
      • Confirms payor and authorization before services are rendered
      • Prints & Reviews Face sheets and ensures issues are resolved
      • Confirms appointment with consumers at least one day before appointments
      • Calls No Shows for follow up on missed appointments
      • Responsible for cleanliness and set up of treatment & waiting rooms
      • Enters backups forms when system is down
      • Gathers hospital discharge paperwork
    • Copying, faxing, and all other general office duties
    • Coordinates physician signatures
    • Completes and submits payroll for team
    • Orders needed supplies for team
    • Coordinates lunch and snack activities for team consumers
    • Attends regional and team meetings as directed
    • Demonstrate a high level of integrity and confidentiality
    • Meets designated benchmarks and/or quality measures
    • Cross Functions and performs Medical Records duties
    • Identifies needs and brings issues to the attention of the Business Manager
    • Presents to consumers and staff in an attentive, friendly, & professional manner 


    The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

    • Must attend bi-annual training classes and meet minimum requirements in class room setting as designated for position
    • Customer Service Training = 85% min (bi-annual)
    • Customer Service Training w/Switchboard = 85% min (bi-annual)
    • PsychConsult Refresher = 70% (bi-annual)
    • Financial and Benefits Training = 70% (quarterly)
    • Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.



    High School graduate with some college or technical school/training with a minimum of 4 years of progressive customer service experience required. Experience in an office or MH/MR setting preferred.



    Ability to calculate figures and amounts to accurately report financial data.



    • Ability to work in a multi-disciplinary team environment
    • Ability to multi-task and accommodate high volume
    • Ability to display a positive attitude and exhibit excellent customer service at all times
    • Ability to apply common sense in carrying out job responsibilities
    • Ability to function with little or no supervision
    • Ability to self initiate and motivate
    • Ability to work with dual supervision & reporting lines
    • Ability to exercise tact and diplomacy in interacting with internal/external customers
    • Ability to implement and monitor processes within team
    • Ability to be flexible
    • Ability to problem solve 


    • Demonstrated Computer Skills (Windows and Microsoft Suite)
    • Basic level on MS Excel.
    • Email and word processing programs.
    • Ability to utilize Internet for resources. 


    • NA 


    • In-county travel.
    • No overnight travel required. 


    Positions that are “community-based,” in whole or part, require the incumbent to travel between various worksites within his/her workday/workweek. The incumbent is required to have reliable transportation that can facilitate this requirement. The incumbent is further required to meet the criteria for insurability by the Center’s risk management facilitator; and produce proof of minimal auto liability coverage when applicable. Failure to meet these terms may result in disciplinary action up to and including termination of employment, contract or other status with Metrocare.



    The work environment describe here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. 

    • The noise level may vary between low and mild.
    • The work environment should not be unusually hot or cold.

    Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

    • Medical/Dental/Vision
    • Paid Leave
    • Paid Holidays
    • Employee Assistance Program
    • Retirement Plan, including employer matching
    • Health Savings Account, including employer matching
    • Professional Development Allowance
    • Bilingual Stipend – up to 6% of the base salary
    • Many other benefits

    Equal Employment Opportunity/Affirmative Action Employer


    Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.


    No calls from staffing agencies or independent recruiters



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