Metrocare Services

  • Community Living Specialist II

    Job Locations US-TX
    Posted Date 2 weeks ago(1/4/2019 12:59 PM)
    # of Openings
    Customer Service/Support
    Regular Full-Time
  • Overview

    Working for Metrocare isn’t just a job. It’s a career where your skills and passion for delivering quality care make a positive difference to the individuals that we serve.


    Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.


    The CLS II serves as part of the interdisciplinary team in identifying and addressing needs of the consumer. To include, but not limited to consumer training needs, daily living skills, symptom support and utilizing resources and referrals. The CLSII will also assist consumers in attaining maximum level of functioning through on-going support, monitoring and direct skills training. This is a night time position, 12:00 AM to 4:00 AM three nights per week and 10:30 PM to 6:30 AM two nights per week. 





    • Adheres to agency policies and procedures.
    • Meets established deadlines and performance expectations; promptly informs his/her supervisor of issues that may interfere with doing so.
    • Follows written and verbal instructions, seeking timely clarification when needed.
    • Maintains the physical presentability of the work environment in a tidy and organized manner; reports facility maintenance needs to the local facility manager when observed.
    • Displays a positive attitude that promotes harmony and teamwork, and demonstrates an atmosphere of customer friendliness and professionalism.
    • Dresses in a professional manner, adhering to the agency dress code, and refrains from clothing that may be disruptive to consumers or other staff on the unit.
    • Maintains an acceptable work record by being punctual to arrive at work and return from breaks; requests Planned Leave within acceptable time frames established by the supervisor to insure adequate coverage is available on the unit.
    • Attempts to perform all tasks with attention to a high degree of accuracy and professionalism.
    • Develops and maintains effective working relationships with co-workers and other inter/intra agency staff.
    • Follows the administrative chain of command in addressing work related issues.
    • Refrains from gossip or personal conversation within the hearing of consumers or collaterals.
    • Responds to requests for service in a professional and courteous manner.
    • Resolves conflicts in a manner that demonstrates respect for self and others.
    • Maintains current licensure status, as appropriate, and supplies Human Resources personnel with copies of current or renewed licenses/credentials prior to rendering/ billing for services.
    • Participates in continuing educational activities as required by appropriate licensing bodies, provides copies of CEU attendance if requested, and maintains current status on all agency required training.
    • Participates in regularly scheduled supervision, team staffings, and unit staff meetings.
    • Informs appropriate unit personnel of scheduled appointments or expected visitors to the unit. Refrains from bringing children and other family members to the unit except for brief periods of time on rare occasion.
    • Wears a Dallas Metrocare employee badge on the unit or at central administrative offices at all times. 


    • Attend and participate in all scheduled team meetings.
    • Do rehabilitation assessments and establish training plan.
    • Maintain confidentiality of all reports concerning staffing and consumers.
    • Work with team on assessments and treatment planning.
    • Contribute to team knowledge and understanding of each consumer.
    • Train and support consumers in completion of activities of daily living.
    • Assist in training consumers in linking with resources
    • Help monitor and assess consumers on an on-going basis.
    • Orient consumers in adjusting to new environments.
    • Assist the medical and nursing staff in monitoring by reporting potential problems.
    • Document training efforts within 24 hours of providing the service.
    • Work with family members/support system to gain their support in consumer’s success.
    • Crisis intervention as needed.
    • Provide training and support in real life extramural settings.
    • Advocate for consumers in agency interactions.
    • Lead community living skills groups as scheduled, based on consumer-identified needs.
    • Night time position, 12:00 AM to 4:00 AM three nights per week and 10:30 PM to 6:30 AM two nights per week. 



    • High School or GED with 1-2 years experience in mental health preferred.
    • Prefer experience in teaching living skills and / or psycho/educational material. 


    • Effective communication skills, both written and oral.
    • Have good decision-making skills.
    • Good interpersonal skills


    • Ability to function independently as a team member in work setting.
    • Able to work collaboratively with co-workers.
    • Ability to present psych-educational material in a manner understandable to consumers.
    • Ability to display sensitivity to clinical issues presented by consumers.
    • Ability to clearly and effectively document clinical progress in an automated record keeping system.
    • Ability to train consumer in community setting.
    • Able to intervene in consumer crisis situations.
    • Maintain agency-required training.
    • Be flexible in response to the changing needs of the consumers, program and agency.
    • Conduct Self in a professional manner
    • Maintain non-judgmental attitude toward patients.
    • Demonstrate the ability to relate effectively to consumers, their families and other staff.

    Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

    • Medical/Dental/Vision
    • Paid Leave
    • Paid Holidays
    • Employee Assistance Program
    • Retirement Plan, including employer matching
    • Health Savings Account, including employer matching
    • Professional Development Allowance
    • Bilingual Stipend – up to 6% of the base salary
    • Many other benefits

    Equal Employment Opportunity/Affirmative Action Employer


    Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.


    No calls from staffing agencies or independent recruiters



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