Metrocare Services

  • Clinical Manager V

    Job Locations US-TX-Dallas
    Posted Date 2 weeks ago(1/4/2019 12:44 PM)
    # of Openings
    Regular Full-Time
  • Overview

    Working for Metrocare isn’t just a job. It’s a career where your skills and passion for delivering quality care make a positive difference to the individuals that we serve.


    Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research  we are advancing mental health beyond Dallas County.


    This position is responsible and accountable for all aspects of clinical services delivery. Specifically, the CMV is accountable for multiple teams and or programs that may or may not be related and may or may not be based together. The CMV is accountable to ensure that every team or program routinely obtains minimum productivity benchmarks and complies with all agency metric protocols. The Clinical Manager V is responsible for the overall clinical operation of a site, including supervision of the Business Office Coordinator and related business functions. The CMV ensures all programs sustain any required licenses and comply with all payer documentation and data requirements. The CMV must be licensed as an LPC/LCSW or LPHA. 


    ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned.)

    • Manage the day-to-day operation of the team or program according to a business profit-center model
    • Achieve monthly, targeted budget goals through effective management of revenue streams and controlling variable expenses
    • Ensures completion of weekly reporting guidelines and is pro-active in developing solutions around exceptions
    • Ensures every program and team complies and meet agency performance metrics i.e volume, late charting, unauthorized delay, unauthorized services, minimum level of care, training.
    • Plans and directs new consumer registration, consumer insurance, coordinating eligibility verification, billing and collections and data processing to ensure accurate consumer billing and efficient account collection via direct supervision of the Business Office Coordinator.
    • Manages the fiscal operations of the program including annual planning and develops monthly status reports. Collaborates with the Business Office Coordinator as needed or required.
    • Collaborates with Business Office Coordinator to establishes and implement a system for the collection of delinquent accounts ensuring third party payers are contacted.
    • Works effectively with Business Office Coordinator and all support operations units to obtain and analyze customer information to document and process billings
    • Collaborates with the business office coordinator to develop and implements new procedures to improve the quality and quantity of work processed.
    • Ensures that agency standardized processes related to clinical and business functions are implemented at site level and performed in accordance with the process.
    • Ensures program staff remains current on required training records and files in accordance with agency requirements and TRR requirements.
    • Maintains knowledge of and complies with established policies and procedures including government, insurance and third-party payer regulations/contractual requirements
    • Attends administrative meetings and participates in committees as requested. Conducts special projects and studies as directed.
    • Fosters an environment of continuous quality improvement. Ensures that an on-going QIT process is developed and implemented with weekly QIT meetings and provides leadership to the QIT process.
    • Conduct job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
    • The position ensures that there are adequate systems in place that define and monitor intake, service planning, on-going treatment, medical records and transfer/discharge.
    • This position collaborates with upper management to determine provider productivity benchmarks, and monitors staff compliance.
    • Keeps the Operations Manager aware of all issues that confront any team or program
    • Provides routine clinical supervision to direct care staff
    • Ensures that clinical direct care staff have new clinical assignments within an appropriate timeframe

    The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

    • Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.
    • Knowledge of TRR requirements



    Masters degree in Business Administration, Public Administration, Healthcare Administration or related degree with at least 4 years results-oriented management experience in mental health or mental retardation with emphasis on activity-based budgeting and unit performance improvement. –OR- Masters degree in Social Work, Psychology, or related field with at least 6 years results-oriented management experience in mental health or mental retardation with emphasis on activity-based budgeting and unit performance improvement, proven progressive management experience, working in public sector mental health/mental retardation with multidisciplinary team. The CMV must be licensed as an LPC/LCSW or LPHA. 


    • Ability to organize work flow and develop efficient clinic procedures
    • Ability to manage change and motivate employees to achieve standards
    • Ability to develop a strong team atmosphere with emphasis on achieving group and individual goals
    • Ability to understand financial statements and manage a budget
    • Ability to detect operational shortcomings and develop solutions to correct problems
    • Ability to be customer-focused and to build and maintain customer relations and overall business success


    • Intermediate level on MS Excel, Email and word processing programs
    • Ability to utilize Internet for resources.
    • Organizational & time management abilities. 


    • In-county travel.
    • Some overnight travel may be required.
    • Positions that are “community-based,” in whole or part, require the incumbent to travel between various worksites within his/her workday/workweek. The incumbent is required to have reliable transportation that can facilitate this requirement. The incumbent is further required to meet the criteria for insurability by the Center’s risk management facilitator; and produce proof of minimal auto liability coverage when applicable. Failure to meet these terms may result in disciplinary action up to and including termination of employment, contract or other status with Metrocare.

    Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

    • Medical/Dental/Vision
    • Paid Leave
    • Paid Holidays
    • Employee Assistance Program
    • Retirement Plan, including employer matching
    • Health Savings Account, including employer matching
    • Professional Development Allowance
    • Bilingual Stipend – up to 6% of the base salary
    • Many other benefits

    Equal Employment Opportunity/Affirmative Action Employer


    Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.


    No calls from staffing agencies or independent recruiters



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