Metrocare Services

  • TCOOMMI Clinical Team Lead

    Job Locations US-TX-Dallas
    Posted Date 1 week ago(1/8/2019 1:14 PM)
    # of Openings
    Regular Full-Time
  • Overview

    Working for Metrocare isn’t just a job. It’s a career where
    your skills and passion for delivering quality care make
    a positive difference to the individuals that we serve.


    Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually.  For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.


    The TCOOMMI Clinical Team Lead delivers, coordinates, and supervises community based mental health services to consumers assigned to a specific team under the direction of the TCOOMMI Program Director.  The Clinical Team Lead works collaboratively with the TCOOMMI Program Director to ensure all TCOOMMI Program Guidelines are being met to expectations. The Clinical Team Lead works with the Business Manager to ensure daily operational outcomes are met and works collaboratively with the clinic Doctor/APN to insure clinical outcomes are met for the team. The Clinical Team Lead ensures the team is compliant with all agency performance metrics and payer or contract documentation requirements. The Clinical Team Lead conducts treatment staffings, provides direct service interventions with consumers, monitors the uniform assessment and treatment planning process, and collaborates with the business manager to assure all consumer services are authorized for services. The Clinical Team Lead is directly responsible for managerial administrative task as assigned.  The Clinical Team Lead may carry a caseload as directed and provide individual, family and/or group intervention with consumers.  


    ESSENTIAL DUTIES AND RESPONSIBILITIES:  (Other duties may be assigned.)

    • Assisting with the management of the day-to-day operations of the assigned clinic(s) and or program(s) according to a business profit-center model
    • Assist the QMHPs and licensed staff associated with each designated clinic and/or program.
    • Interfaces routinely with the TCOOMMI Program Director, Medical Director, and the Business Coordinator to ensure the clinic operates at maximum capacity and efficiency.
    • Routinely utilizes advanced communication skills both written and verbal and problem solves daily.
    • Assists with achieving monthly, targeted budget goals through effective management of revenue streams and controlling variable expenses in collaboration with the TCOOMMI Program Director.
    • Assists with completion of weekly reporting according to Continuous Quality Improvement guidelines and is pro-active in developing solutions around exceptions.
    • Assists with ensuring every program and team complies and meets agency performance metrics, e.g., volume, late charting, unauthorized services, productivity, and training.
    • Assists with ensuring the team(s) achieves targeted clinical outcomes (keeping individuals people out of the hospital or out of home placement, reduced recidivism, stable housing and adhering to medication appointments).
    • At the direction of the TCOOMMI Program Director, collaborates with Medical Director & Business Coordinator to ensure that patients are not sent away without being served. Reports problems to TCOOMMI Program Director.
    • Serve as clinical mentor for clinic staff.
    • Assists with fostering an environment of continuous quality improvement. Ensures that an on-going CQI process is developed and implemented and provides leadership to the CQI process, in collaboration with and thru direction of TCOOMMI Program Director.
    • Conduct job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
    • Keeps the TCOOMMI Program Director aware of all issues that confront any team and/or program
    • Carry a case load if needed and provide individual, family and/or group intervention with consumers.


    The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

    • Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.



    Bachelors degree in Behavioral Sciences, Business Administration, Public Administration, Healthcare Administration or related degree with at least 2 years results-oriented management experience in mental health or mental retardation with emphasis on activity-based budgeting and unit performance improvement. –OR- Bachelor’s degree in Social Work, Psychology, or related field with at least 2 years results-oriented management experience in mental health or mental retardation with emphasis on activity-based budgeting and unit performance improvement, proven progressive management experience, working in public sector mental health/mental retardation with multidisciplinary team. Master’s degree preferred. 



    • Ability to organize work flow and develop efficient clinic procedures
    • Ability to manage change and motivate employees to achieve standards
    • Ability to develop a strong team atmosphere with emphasis on achieving group and individual goals
    • Ability to understand financial statements and manage a budget
    • Ability to detect operational shortcomings and develop solutions to correct problems
    • Ability to be customer-focused and to build and maintain customer relations and overall business success       


    • Intermediate level on MS Excel, Email and word processing programs
    • Ability to utilize Internet for resources.
    • Organizational & time management abilities.

    Metrocare couldn’t have a great employee-first culture without great benefits.  That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

    • Medical/Dental/Vision
    • Paid Leave
    • Paid Holidays
    • Employee Assistance Program
    • Retirement Plan, including employer matching
    • Health Savings Account, including employer matching
    • Professional Development Allowance
    • Bilingual Stipend – up to 6% of the base salary
    • Many other benefits

    Equal Employment Opportunity/Affirmative Action Employer


    Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.


    No calls from staffing agencies or independent recruiters


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