Metrocare Services

  • Business Support II

    Job Locations US-TX-Dallas
    Posted Date 1 month ago(12/14/2018 10:37 AM)
    # of Openings
    Regular Full-Time
  • Overview

    Working for Metrocare isn’t just a job. It’s a career where
    your skills and passion for delivering quality care make
    a positive difference to the individuals that we serve.


    The business support II position is responsible for coordinating and performing all clerical needs for the assigned team and ensuring customer satisfaction and flow.  This is the mid level business support position and must be able to work with minimal supervision.


    Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.


    ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned.)

    • Implements and maintains designated processes in the assigned team (including, but not limited to the following processes):

    o Retrieves consumer for visit with team

    o Creates procedure code for physician visit and places in “Show” status if necessary

    o Maintains Team Schedule in PsychConsult

    • Schedules future appointments, Cancels and Reschedules
    • Blocks and Clears for vacation, as directed by Business Manager

    o Screens consumer needs, without making a clinical judgment

    o Completes Financial Assessment and Consents

    o Maintains updated demographic information in PsychConsult

    o Confirms payor and authorization before services are rendered

    o Reviews Face sheets and ensures issues are resolved

    o Calls No Shows for follow up on missed appointments

    o Responsible for cleanliness and set up of treatment rooms

    o Enters backups forms when system is down

    o Gathers Medical Records as needed

    o Gathers hospital discharge paperwork

    • Copying, faxing, and all other general office duties
    • Coordinates physician signatures with Business Manager, as necessary
    • Coordinates payroll for team with Business Manager, as necessary
    • Coordinates needed supplies for team with Business Manager, as necessary
    • Coordinates lunch and snack activities for team consumers with Business Manager, as necessary
    • Attends regional and team meetings as directed
    • Demonstrate a high level of integrity and confidentiality
    • Meets designated benchmarks and/or quality measures
    • Provides backup support to Medical Records as needed 


    The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

    • Must attend bi-annual training classes and meet minimum requirements in class room setting as designated for position
    • Customer Service Training = 85% min (bi-annual)
    • Customer Service Training w/Switchboard = 85% min (bi-annual)
    • PsychConsult Refresher = 70% (bi-annual)
    • Financial and Benefits Training = 70% (quarterly)
    • Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.



    High School graduate with some college or technical school/training with a minimum of 4 years of progressive customer service experience required. Experience in an office or MH/MR setting preferred.



    Ability to calculate figures and amounts to accurately report financial data.



    • Ability to work in a multi-disciplinary team environment
    • Ability to multi-task and accommodate high volume
    • Ability to display a positive attitude and exhibit excellent customer service at all times
    • Ability to apply common sense in carrying out job responsibilities
    • Ability to function with little or no supervision
    • Ability to self initiate and motivate
    • Ability to work with dual supervision & reporting lines
    • Ability to exercise tact and diplomacy in interacting with internal/external customers
    • Ability to implement and monitor processes within team
    • Ability to be flexible
    • Ability to problem solve 


    • Demonstrated Computer Skills (Windows and Microsoft Suite)
    • Basic level on MS Excel.
    • Email and word processing programs.
    • Ability to utilize Internet for resources. 


    • NA

    Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:
     Medical/Dental/Vision
     Paid Leave
     Paid Holidays
     Employee Assistance Program
     Retirement Plan, including employer matching
     Health Savings Account, including employer matching
     Professional Development Allowance
     Bilingual Stipend – up to 6% of the base salary
     Many other benefits


    Equal Employment Opportunity/Affirmative Action Employer


    Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.


    No calls from staffing agencies or independent recruiters




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