Metrocare Services

  • ECI Business Support

    Job Locations US-TX-Dallas
    Posted Date 2 weeks ago(12/4/2018 3:59 PM)
    # of Openings
    Regular Full-Time
  • Overview

    Working for Metrocare isn’t just a job. It’s a career where your skills and passion for delivering quality care make a positive difference to the individuals that we serve.


    Metrocare is the largest provider of mental health services in Dallas County, serving more than 52,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.


    The ECI Business Support position is responsible for coordinating and performing all clerical support needs for the ECI program, ensuring family satisfaction, and flow of office operations. Bilingual (Spanish) preferred 



    • Implements and maintains designated processes as a member of the ECI team.
    • Answers ECI office business line calls during hours of operation.
    • Processes all ECI referrals, incoming Parent Arranged, Parent Choice, or Not Part C progress notes in PsychConsult within assigned timelines and with accuracy.
    • Processes all Program Permission for Therapies (PFTs) and weekly/monthly TKIDS data reports into the TKIDS system.
    • Creates and gathers Medical Charts, as needed.
    • Gathers and processes all program’s incoming faxes and mail.
    • Maintains updated demographic information in PsychConsult.
    • Greets and Checks-In all visitors at front desk stations and provides clerical support to include copying, faxing, and all other general office duties
    • Places clinical transactions for evaluations in “Show” status, as needed.
    • Complete daily confirmation calls for program evaluations and group therapy services.
    • Confirms payor and completes financials authorizations, as needed.
    • Responsible for cleanliness and set up of ECI lobby and Therapy Cottage.
    • Coordinates needed supplies for team with Program Manager, as necessary.
    • Attends ECI Team Meetings as required.
    • Provides backup support to Medical Records as needed.
    • Performs other duties as assigned.


    The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

    • Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.
    • Communicates clearly and effectively, both orally and in writing.
    • Ability to work in a multi-disciplinary team environment.
    • Ability to multi-task and accommodate high volume job tasks.
    • Ability to function with little or no supervision.
    • Ability to work with dual supervision & reporting lines.
    • Ability to exercise tact and diplomacy in interacting with internal/external customers.
    • Ability to implement and monitor processes within team.
    • Ability to adapt to changing business needs, conditions, and work responsibilities.
    • Ability to problem solve while ensuring rules and directives are followed. 



    • High School graduate with some college or technical school/training with a minimum of 4 years of progressive customer service experience required.
    • Experience in a business office or MH/MR setting preferred.


    • Ability to work with reports and numbers. 


    • Ability to apply common sense understanding to carry out simple one or two-step instructions.
    • Ability to deal with standardized situations with only occasional or no variables.


    • Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, and PowerPoint).
    • Ability to utilize Internet for resources.


    • None Required

    Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

    • Medical/Dental/Vision
    • Paid Leave
    • Paid Holidays
    • Employee Assistance Program
    • Retirement Plan, including employer matching
    • Health Savings Account, including employer matching
    • Professional Development Allowance
    • Bilingual Stipend – up to 6% of the base salary
    • Many other benefits

    Equal Employment Opportunity/Affirmative Action Employer


    Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.


    No calls from staffing agencies or independent recruiters


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