Metrocare Services

  • ACT Clinical Manager IV

    Job Locations US-TX-Dallas
    Posted Date 3 weeks ago(10/23/2018 5:42 PM)
    # of Openings
    Regular Full-Time
  • Overview

    Working for Metrocare isn’t just a job. It’s a career where
    your skills and passion for delivering quality care make
    a positive difference to the individuals that we serve.


    Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually.  For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.


    The Act Team Supervisor is responsible and accountable for all aspects of clinical services delivery for the Metrocare ACT teams, including oversight of the clinical and business operations. Specifically, the ACT team supervisor is accountable for multiple ACT teams that may or may not be based together. The ACT Team Supervisor is accountable to ensure that every team routinely meets fidelity standards, maintains minimum productivity benchmarks, and complies with all agency metric protocols. The Clinical Manager IV is responsible for the overall clinical operation of several teams that have multiple components that must be coordinated on a daily basis. The ACT Team Supervisor ensures all programs sustain any required licenses and comply with all payer documentation and data requirements.



    The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

    • Manages the day-to-day operation of the Metrocare ACT teams according to a business profit-center model
    • Achieves monthly, targeted budget goals through effective management of revenue streams and controlling variable expenses
    • Ensures completion of weekly reporting according to Continuous Operations Improvement guidelines and is pro-active in developing solutions around exceptions
    • Ensures every team complies and meet agency performance metrics i.e. fidelity standards, volume, late charting, unauthorized delay, unauthorized services, minimum level of care, training.
    • Oversees the operations of new consumer registration, consumer insurance, coordinating eligibility verification, billing and collections and data processing to ensure accurate consumer billing and efficient account collection.
    • Manages the fiscal operations of the program including annual planning and develops monthly status reports. Collaborates with the business manager as needed or required.
    • Reviews current status of customer accounts to identify billing and processing problems in a timely manner. Reports any concerns or problem areas to operations manager.
    • Collaborates with the business manager and ACT team leads to develop and implements new procedures to improve the quality and quantity of work processed. Ensures policies are communicated and administered consistently.
    • Oversees program managers to ensure program staff remains current on required training records and files.
    • Maintains knowledge of and complies with established policies and procedures including government, insurance and third-party payer regulations/contractual requirements
    • Attends administrative meetings and participates in committees as requested. Conducts special projects and studies as directed.
    • Fosters an environment of continuous quality improvement. Ensures that an on-going CQI process is developed and implemented and provides leadership to the CQI process.
    • Ensures adequate systems are in place to meet TMACT fidelity criteria including monitor intake processes, service planning, on-going treatment, medical records, and transfer/discharge.
    • Collaborates with upper management to determine provider productivity benchmarks, and monitors staff compliance.
    • Informs the direct supervisor – Operations Manager of day to day issues affecting team members or program.
    • Performs other duties as assigned.


    The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

    • Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.
    • Conduct job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
    • Effective verbal and written communication skills.
    • Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
    • Ability to handle multiple task and special projects simultaneously.
    • Able to work autonomously with minimal or no supervision.
    • Able to maintain a high level of professionalism and confidentiality.
    • Ability to organize work flow and develop efficient clinic procedures.
    • Ability to manage change and motivate employees to achieve standards.
    • Ability to develop a strong team atmosphere with emphasis on achieving group and individual goals.
    • Ability to understand financial statements and manage a budget.
    • Ability to detect operational shortcomings and develop solutions to correct problems.
    • Ability to be customer-focused and to build and maintain customer relations and overall business success.



    • Licensure in Social Work, Psychology, or related field with at least 4 years results-oriented management experience in mental health or mental retardation with emphasis on activity-based budgeting and unit performance improvement, proven progressive management experience, working in public sector mental health/mental retardation with multidisciplinary team. 


    • Basic math skills required.
    • Ability to work with reports and numbers.
    • Ability to calculate moderately complex figures and amounts to accurately report activities and budgets. 


    • Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. 


    • Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, and PowerPoint).
    • Ability to utilize Internet for resources.

    Metrocare couldn’t have a great employee-first culture without great benefits.  That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

    • Medical/Dental/Vision
    • Paid Leave
    • Paid Holidays
    • Employee Assistance Program
    • Retirement Plan, including employer matching
    • Health Savings Account, including employer matching
    • Professional Development Allowance
    • Bilingual Stipend – up to 6% of the base salary
    • Many other benefits

    Equal Employment Opportunity/Affirmative Action Employer


    Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.


    No calls from staffing agencies or independent recruiters


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