Metrocare Services

  • Family Advocate

    Job Locations US-TX-Dallas
    Posted Date 2 weeks ago(2 weeks ago)
    # of Openings
    Regular Full-Time
  • Overview

    Working for Metrocare isn’t just a job. It’s a career where your skills and passion for delivering quality care make a positive difference to the individuals that we serve.


    Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research  we are advancing mental health beyond Dallas County.


    The Family Advocate advocates and promotes Metrocare Services from a primary caregiver’s point of view. This position serves as part of the interdisciplinary team in identifying and addressing the needs of the primary caregivers as it relates to the consumer.  


    The essential functions listed here are representative of those that must be met to successfully perform the job.

    • Provides peer mentoring and supports to the primary caregivers.
    • Introduces families to the treatment process.
    • Models self- advocacy skills.
    • Provides information, referral and non-clinical skills training.
    • Assists in the identification of natural/non-traditional and community support systems.
    • Documents the provision of family partner services including both face-to-face and non-face-to-face activities.
    • Collaborates with clients to develop an individualized care plan that is grounded in the family member’s perspectives and includes items that reflect the family’s values and preferences.
    • Works in tandem with team partner the Intensive Case Manager to achieve team goals.
    • Assists the family in selecting individuals to be on the families team; these may include both formal and information supports.
    • Participates in interdisciplinary team staffing. Presents psychosocial assessment finds. Updates team on progress or lack of progress in reaching agreed upon goals. Provides relevant information that might affect treatment.
    • Follows-up on assigned consumers who miss scheduled appointments. Documents attempts to contact consumer. Reports repeated unsuccessful efforts to contact the treatment team.
    • Follows-up within 24 hours on assigned consumers who access emergency services. Reports status-disposition to treatment team. 100% compliance expected.
    • Performs other duties as assigned.

    The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

    • Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
    • Effective verbal and written communication skills.
    • Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
    • Ability to handle multiple task and special projects simultaneously.
    • Able to work autonomously with minimal or no supervision.
    • Able to maintain a high level of professionalism and confidentiality.



    • High School Diploma or equivalent.


    • Basic math skills required. 


    • Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.


    • Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, and PowerPoint).
    • Ability to utilize Internet for resources.


    • Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
    • Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

    Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

    • Medical/Dental/Vision
    • Paid Leave
    • Paid Holidays
    • Employee Assistance Program
    • Retirement Plan, including employer matching
    • Health Savings Account, including employer matching
    • Professional Development Allowance
    • Bilingual Stipend – up to 6% of the base salary
    • Many other benefits

    Equal Employment Opportunity/Affirmative Action Employer


    Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.


    No calls from staffing agencies or independent recruiters


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