Metrocare Services

  • Case Manager- Military Family Clinic

    Job Locations US-TX-Addison
    Posted Date 2 weeks ago(7/31/2018 9:51 AM)
    Regular Full-Time
  • Overview


    Veterans Network


    Working for Metrocare isn’t just a job. It’s a career where your skills and passion for delivering quality care make a positive difference to the individuals that we serve.



    With a multidisciplinary team of psychiatrists, psychologists, licensed clinical social workers, case managers, and veteran outreach workers, the clinic offers high-quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of veterans, particularly those from the Iraq and Afghanistan wars, and their families.  The Military Family Clinic at Metrocare is part of the Cohen Veterans Network, a national nonprofit (501c3) network of clinics.


    The Veterans Case manager helps the Veterans and family members identify their goals related and make direct referrals for medical, substance use, financial, mental health, housing, legal, vocational, transportation, and family needs while developing strategies to achieve their goals. The Case Manager assists Veterans and family members with self-sufficiency and financial independence through the following comprehensive services: Individualized, Development Plan and Case Management; Job Training, Employment and Transit Resources; Benefits Eligibility Determination and Assistance; and Affordable Housing Placement. This position requires a clear communicator (both verbal and written), organized with effective time management skills, demonstrating a willingness to learn and adapt, with the highest standards of behavior, collaborative manner and work ethic. The schedule for this position requires day hours and one evening per week.  The Case Manager is estimated to support ~250 patients/year or 70 patietns at a time.




    ESSENTIAL DUTIES AND RESPONSIBILITIES:  (* Other duties may be assigned.) 

    • Provides comprehensive case management to veterans and their families who are seeking mental health service
    • Develops and maintains comprehensive programs for identifying and promoting self-sufficiency in working with Veterans and family members to obtain new skills and to resolve problems.
    • Provides appropriate referrals as necessary
    • Tracks and enters relevant data on a timely basis and maintains complete and organized client files. This includes electronic data tracking programs as well as case notes within the client record.
    • Consults with service providers and community partners on resource-related issues.
    • Develops network of trusted contacts within organizations in which to refer and coordinate care.
    • Collaborates with clinical team to perform risk management and crisis intervention services as necessary.
    • Assists veterans and their family members navigate service providers across multiple systems of care.
    • Conducts follow-up procedures to ensure veterans and/or family received the services they were referred to and do not have any follow-up needs.
    • Conducts follow-up calls to former clients at specified intervals according to clinic process.
    • Responds to inquiries, phone calls, and e-mail in a timely and responsive manner.
    • Provides services via telehealth platform as required.
    • Other duties as assigned.


    The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. 

    • Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public. Ability to make oral presentations.
    • Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to adapt to change. Ability to respond in a professional manner in all situations.
    • Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus.
    • Ability to think analytically and evaluate the impact of case management recommendations.
    • Ability to set work priorities and to evaluate and create solutions to work related problems.
    • Ability to maintain boundaries.
    • Strong math skills. Ability to assist veterans in developing a budget.
    • Ability to negotiate veterans or their family members down from stressful situations, potential threatening behaviors. Ability to persuade clients to make appropriate life decisions
    • Knowledge of case management services and community resources



    • Bachelor’s degree in Social Work, Sociology, psychology or related field required; Master’s degree preferred (LMSW).
    • 1+ year’s case management experience; 3+ years preferred.
    • Experience working with military or veteran population is preferred.
    • Knowledge/experience in working with local social service, public health, and VSO organizations and resources.
    • Bachelor’s degree, preferred
    • Outstanding organizational, interpersonal and communication skills
    • Outgoing, pleasant, professional manner; the ability to create and maintain contacts in the community; and clearly articulate mission and goals of the Military Family Clinic 


    • Strong consultative abilities, conflict-resolution skills, and leadership abilities.
    • Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
    • Communicate clearly and concisely, both orally and in writing.
    • Establish and maintain effective working relationships with those contacted in the course of work including diverse interest groups including advocacy groups and other governmental organizations.


    • Intermediate level on MS Excel, Email and word processing programs
    • Ability to utilize Internet for resources.

    Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

    • Medical/Dental/Vision
    • Paid Leave
    • Paid Holidays
    • Employee Assistance Program
    • Retirement Plan, including employer matching
    • Health Savings Account, including employer matching
    • Professional Development Allowance
    • Bilingual Stipend – up to 6% of the base salary
    • Many other benefits

    Equal Employment Opportunity/Affirmative Action Employer


    Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.


    No calls from staffing agencies or independent recruiters



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