Metrocare Services

  • Program Supervisor II

    Job Locations US-TX-Dallas
    Posted Date 3 weeks ago(7/27/2018 1:57 PM)
    # of Openings
    Regular Full-Time
  • Overview

    Working for Metrocare isn’t just a job. It’s a career where
    your skills and passion for delivering quality care make
    a positive difference to the individuals that we serve.


    Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually.  For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.


    The Program Supervisor II supports and is supported by the Program Manager 1  in managing and directing the overall operations of the Respite program. 


    ESSENTIAL DUTIES AND RESPONSIBILITIES:  (Other duties may be assigned.)

    • Manages the respite program.
    • Responsible for the monitoring and training of RU850 staff
    • Ensures contract compliance that meets or exceeds any contractual requirements
    • Responsible for consumer safety and ensures that every consumer is adequately supervised
    • Responsible for quality assurance of all case files to ensure that all charts and documentation meet TAC, contract and Metrocare standards
    • Responsible for program billing and communication


    The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

    • Self-motivating, supervision skills, problem solving, respect for confidentiality, good communication skills
    • Passionate in advocating for and educating for people with developmental disabilities
    • Multi-Tasking & Time Management
    • Assertiveness Training & Conflict Resolution
    • Working knowledge of Texas Home Living and General Revenue TAC and billing standards



    Bachelor’s degree in social sciences or related field, experience in healthcare operation. Bilingual (Spanish) desired.



    • Strong consultative abilities, conflict-resolution skills, and leadership abilities.
    • Gain cooperation through discussion and persuasion.
    • Communicate clearly and concisely, both orally and in writing.
    • Supervise, train and evaluate assigned personnel.
    • Establish and maintain effective working relationships with those contacted in the course of work including diverse interest groups including advocacy groups and other governmental organizations. 


    • Intermediate level on MS Word and Excel
    • Email
    • Ability to utilize Internet for resources 


    • CPR
    • SAMA

    Metrocare couldn’t have a great employee-first culture without great benefits.  That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

    • Medical/Dental/Vision
    • Paid Leave
    • Paid Holidays
    • Employee Assistance Program
    • Retirement Plan, including employer matching
    • Health Savings Account, including employer matching
    • Professional Development Allowance
    • Bilingual Stipend – up to 6% of the base salary
    • Many other benefits

    Equal Employment Opportunity/Affirmative Action Employer


    Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.


    No calls from staffing agencies or independent recruiters


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