Metrocare Services

  • ACT Program Assistant

    Job Locations US-TX-Dallas
    Posted Date 1 month ago(7/18/2018 2:28 PM)
    # of Openings
    Regular Full-Time
  • Overview

    Working for Metrocare isn’t just a job. It’s a career where your skills and passion for delivering quality care make a positive difference to the individuals that we serve.


    Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.


    The ACT Program Assistant will provide full time program assistance to the Assertive Community Treatment Team. The ACT Program Assistant will facilitate the ACT team’s daily operations by supporting both the team and individuals in service. The overall goal of this position is to maximize the individual’s potential level of functioning, and assisting the ACT team in reducing hospitalizations and successfully reintegration individuals into the community.




    • Provide direct support to staff by monitoring & coordinating daily team schedules and supporting staff both in the office and field.
    • Serve as a liaison between clients and staff by attending to the needs of office walk-ins and calls from individuals/natural supports; actively participating in the daily team meeting; and ensures that the intake process for new individuals is complete in a thorough and timely manner.
    • Ensure new referrals are accurately assessed, and behavioral treatment objectives/goals are identified with intervention strategies and time frames.
    • Ensure the treatment plans are complete and submitted to the appropriate funding source for authorization for ACT services.
    • Ensure new cases are assigned to the appropriate treatment team and clinician.
    • Recruit and triage intakes as to severity of need and provides a linkage in services between referral and engagement.
    • Assist ACT individuals in stepping down to a lower level of care and facilitates their transfer into outpatient services.
    • Provide psychosocial/rehabilitative service including, but are not limited to, assessment, development and measurable treatment goals and objectives, referral, linkage, advocacy, monitoring, crisis intervention and continuity of care.
    • Process documentation as necessary to obtain authorizations from insurance providers for payment.
    • Follow-up with individuals who miss a scheduled clinic appointment. Document attempts to contact individual. Report repeated unsuccessful efforts of contact to the treatment team.
    • Follow-up within 24 hours on individuals who access emergency services. Report status-disposition to treatment team.
    • Provide crisis intervention during the work week and by rotation.
    • Facilitate inpatient admission upon request of the treatment team. Provide continuity of services throughout inpatient stay. Participate actively in discharge planning.
    • Provide overall service coordination, referral, linkage, and advocacy to the ACT team.
    • Perform other duties as assigned.


    The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

    • Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.
    • Ability to organize work flow and develop efficient clinic procedures
    • Ability to effectively manage a large caseload of consumers with varying needs.
    • Ability to problem solve, exercise good judgment, and make sound decisions.
    • Skilled in using tact and diplomacy in interacting with staff and consumers.
    • Ability to work as a team member.
    • Effective written and verbal communication skills.
    • Ability to organize and prioritize tasks.
    • Able to work independently with minimal supervision.
    • Able to work flexible hours.
    • Ability to successfully use an automated clinical record keeping system.



    • Bachelor’s degree in human services with 1 to 3 years’ experience in MH/MR or related field or Master’s Degree with 0 to 2 years’ experience in human services. 


    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, ability to compute rates and percent’s. 


    • Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). 


    • Ability to apply commons sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations 


    • None required.

    Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

    • Medical/Dental/Vision
    • Paid Leave
    • Paid Holidays
    • Employee Assistance Program
    • Retirement Plan, including employer matching
    • Health Savings Account, including employer matching
    • Professional Development Allowance
    • Bilingual Stipend – up to 6% of the base salary
    • Many other benefits

    Equal Employment Opportunity/Affirmative Action Employer


    Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.


    No calls from staffing agencies or independent recruiters


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed