Metrocare Services

  • TX Serves: North Texas Manager

    Job Locations US-TX-Dallas
    Posted Date 2 weeks ago(6/7/2018 2:07 PM)
    # of Openings
    Regular Full-Time
  • Overview

    Working for Metrocare isn’t just a job. It’s a career where
    your skills and passion for delivering quality care make
    a positive difference to the individuals that we serve.


    Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually.  For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.


    The TXServes Manager is responsible for managing and developing the referral network team while connecting individuals with the appropriate staff or resource.



    The essential functions listed here are representative of those that must be met to successfully perform the job.

    • Builds strategic relationships with network providers and key community partnering agencies.
    • Identifies gaps in service provision within the organization and community.
    • Recruits, on-boards, and provides continued support for service providers.
    • Manages and balances workload of Intake Specialists.
    • Reviews completed intakes to ensure that standards of work are being implemented.
    • Requests updates on follow-ups and service offerings from network providers.
    • Supports Intake Specialists in determining the most appropriate interventions and referrals for participants.
    • Identifies barriers to network efficiency and effectiveness and remedy them, escalating to the TX Serves Director for support when necessary.
    • Attends regional and team meetings as directed.
    • Identifies system or process needs and develops solutions.
    • Creates and presents monthly reports to providers and staff.
    • Performs other duties as assigned.
    • Attend evening and weekend events.


    The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

    • Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
    • Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent verbal and written communication skills.
    • Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
    • Ability to handle multiple task and special projects simultaneously.
    • Able to work autonomously with minimal or no supervision.
    • Able to maintain a high level of professionalism and confidentiality.
    • Comfort and displayed professionalism in public speaking.
    • Ability to create rapport with new relationships.
    • Ability to multi-task and accommodate high volume workload.
    • Ability to exercise tact and diplomacy in interacting with internal/external customers.
    • Ability to implement and monitor processes within team.



    • Bachelor’s degree in business, communications, psychology or related field preferred, but not required.
    • Experience in the North Texas veteran community preferred. 


    • Basic math skills required.
    • Ability to work with reports and numbers.
    • Ability to calculate moderately complex figures and amounts to accurately report financial data.


    • Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. 


    • Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, Access and PowerPoint).
    • Ability to utilize Internet for resources. 


    • Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
    • Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business.  Must have an acceptable driving record.

    This job description is a record of major aspects of the job, but is not an all-inclusive job contract. Dallas Metrocare Services maintains its status as an “at-will” employer and nothing in this job description shall be interpreted to guarantee employment for any length of time.  Additional tasks may be assigned as deemed necessary by the immediate supervisor. The position’s status conforms to the Fair Labor Standards Act of 1939 as amended, and the employee has agreed to the standards methods of compensation in compliance with Center’s procedures and Federal Law.


    Metrocare couldn’t have a great employee-first culture without great benefits.  That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

    • Medical/Dental/Vision
    • Paid Leave
    • Paid Holidays
    • Employee Assistance Program
    • Retirement Plan, including employer matching
    • Health Savings Account, including employer matching
    • Professional Development Allowance
    • Bilingual Stipend – up to 6% of the base salary
    • Many other benefits

    Equal Employment Opportunity/Affirmative Action Employer


    Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.


    No calls from staffing agencies or independent recruiters


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