Metrocare Services

  • Veteran Service Lead Clinician

    Job Locations US-TX-Dallas
    Posted Date 2 weeks ago(4/10/2018 12:47 PM)
    # of Openings
    Regular Full-Time
  • Overview

    Working for Metrocare isn’t just a job. It’s a career where your skills and passion for delivering quality care make a positive difference to the individuals that we serve.


    Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.


    The Veteran Service Lead Clinician is primarily responsible for assuring effective treatment team management, the timeley delivery of services, and the monitoring and management of authorizations for consumers assigned to their team. The position ensures services delivered are consistent with patient treatment plan and are delivered in a timely and professional manner. The Veteran Service Lead Clinician is responsible for the Continuous Quality Improvement (CQI) process for the team, and the ongoing monitoring for accuracy of request for treatment to the Steven A. Cohen Military Family Clinic at Metrocare or Alternative Behavorial Health Organizations. The Veteran Service Lead Clinician uses a basic knowledge of diagnostic characteristics, symptomology of primary mental illness and a knowledge of medications, side effects and benefits to provide services in a person-centered, supportive, community-based environment. The position ensures team compliance with all performance metrics, training, and payer or contract documentation requirements.


    The essential functions listed here are representative of those that must be met to successfully perform the job.

    • Provides supervision and consultation to program LCDC, Case Managers and Peer Counselors, along with their associated caseloads:
    • Collaborates with the treatment team to insure every consumer has a comprehensive service plan that identifies measureable treatment objectives, methods and time frames.
    • Ensures the staff understands the service plan and their specific responsibilities.
    • Manages Program Development:
    • Participates in weekly meetings with the Veteran Program Manager to review cases.
    • Identifies critical issues and questions that need to be addressed.
    • Identifies training and programming issues.
    • Conducts team meetings:
    • Arranges and conducts all team meetings to discuss therapeutic and financial needs of each consumer on the case load.
    • Provides support and information to the team to improve their therapeutic and assessment skills with their consumers and their families.
    • Ensures the team implements all CQI protocols.

    • Provides therapeutic counseling services in accordance with clinical algorithms.
    • Assists in completing intake assessments and diagnostic formulations as needed.
    • Coordinates services within the Agency and with other community providers.
    • Assists with monitoring and continued assessment of assigned consumers. These activities may require home visits.
    • Responds to crisis or potential crisis situations and ensures the appropriate level of care through the coordination of services or the provision of community support services.
    • Assists with on-call services in accordance with Agency procedures.
    • Facilitates skills training and therapeutic groups.
    • Provides transportation for consumers in an agency-provided vehicle to and from community resources or social activities as needed.
    • Assists consumers in planning and implementing social/leisure activities as appropriate, including taking consumers into the community for outings and social/leisure skills development or maintenance.
    • Documents services in the automated clinical record keeping system with 24 hours after services have occurred.
    • Maintains required productivity levels as outlined in Center policies.
    • Maintains confidentiality of information concerning consumers and family members.
    • Performs other duties as assigned.


    The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

    • Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.
    • Ability to understand military jargon.
    • Ability to be responsive to consumer, family and community needs.
    • Demonstrate experience in program development and supervision of staff.
    • Ability to carry out oral and/or written instructions.
    • Ability to operate as a team member, yet able to make positive, individual judgments.
    • Ability to assess needs of consumers and implement a training plan.
    • Ability to maintain a list of resources in the community.
    • Ability to recognize and report side effects of psychoactive medications.
    • Ability to assess a potential crisis situation and ensure the delivery of services at the proper level of care.
    • Ability to call in clinical information for authorization.
    • Ability to work in a high stress environment, take initiative and be creative.



    • Master’s degree in Psychology, Social Work, or related field with two (2) to three (3) years of specialized experience.
    • Military service background preferred.


    • Basic math skills required.
    • Ability to work with reports and numbers. 
    • Ability to calculate moderately complex figures and amounts to accurately report activities and budgets. 


    • Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.


    • Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, and PowerPoint).
    • Ability to successfully use an automated clinical record keeping system.
    • Ability to utilize Internet for resources.


    • Licensure as LPC, LCSW or PhD
    • TB Test, CPR, First Aid and PMAB
    • TAC web-based training
    • Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
    • Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

    Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

    • Medical/Dental/Vision
    • Paid Leave
    • Paid Holidays
    • Employee Assistance Program
    • Retirement Plan, including employer matching
    • Health Savings Account, including employer matching
    • Professional Development Allowance
    • Bilingual Stipend – up to 6% of the base salary
    • Many other benefits

    Equal Employment Opportunity/Affirmative Action Employer


    Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.


    No calls from staffing agencies or independent recruiters


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