Working for Metrocare isn’t just a job. It’s a career where your skills and passion for delivering quality care make a positive difference to the individuals that we serve.

Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.

The QMHP-Intensive working with the ACT team, provides psychosocial/rehabilitative service to persons with serious mental illness in an effort to improve functionality within the community. Services may include, but are not limited to, assessment, development of measurable treatment goals and objectives, referral, linkage, advocacy, monitoring, crisis intervention, transportation, and continuity of care. Provide on-call coverage rotation coupled with routine hospital admission/discharge planning. The overall goal of this position is to maximize the consumer’s potential level of functioning, reduce hospitalization and aid in the successful reintegration of consumers into the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned.)

• Provide overall service coordination, psychosocial rehabilitation, emergency services/assessment, referral, transportation, linkage, and advocacy to consumers with varying needs. Perform duties in concert with other members of an interdisciplinary treatment team.
• Formulate individual recovery plan based on assessment findings on all new admissions.
• Develop measurable objectives and goals agreed upon by the consumer.

1. Actively assist in obtaining and modifying goals as needed.
2. Document all attempts to involve consumer, service providers, and caregivers (unless opposed by the consumer) in service plan process.

• Review service plans every six months or as clinically indicated.
• Participate in daily interdisciplinary team staffing. Present psychosocial assessment findings. Update team on progress or lack of progress in reaching agreed upon goals. Provide relevant information that might affect course of treatment.
• Follow-up with assigned consumers who miss a scheduled clinic appointment. Document attempts to contact consumer. Report repeated unsuccessful efforts to contact the treatment team.
• Oversees and assists assigned consumers’ medication adherence. Provides med training, arranges transportation to scheduled office based appointments, and prompts needed refills.
• Follow-up within 1 hour with hospital or ER on assigned consumers who accessed emergency services. Report status-disposition to treatment team.
• Document clinical services by close of next business day.
• Perform follow up hospital assessments the same day as requested by the hospital and report assessment outcome to the Clinical Manager
• Provides crisis intervention/on-call services during the work week and by weekend rotation. Make home and hospital visits, initiates mental illness warrants, work with police and other public servants as a needed to address crisis for assigned clients or any ACT team client during on call rotation.
• Facilitate inpatient admission upon request of the treatment team and/or hospital. Provide continuity of services throughout inpatient stay. Participate actively in discharge planning with hospital. Meet with the consumer within 2 days of discharge in the community.
• Provide individual or group rehabilitation sessions at a frequency of 10 hours per month per assigned client, primarily in vivo. This should be at a minimum of 90% of the individual caseload and team caseload.
• Evaluate progress of clinical session, solicit feedback from consumer(s), and consult with colleagues and team leaders when dealing with unfamiliar/uncomfortable issues.
• Co-facilitate family education workshops.
• Identify and assist consumers in obtaining entitlements by providing referrals, advocacy and negotiation, as needed.
• Participation in a required on call rotation.  

TRAVEL:

• In-county travel is required daily.
• No overnight travel required.                          
•                    **NOTICE ON POSITIONS THAT REQUIRE TRAVEL TO/FROM VARIOUS WORKSITES**
•  The work environment describe here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

• Positions that are “community-based,” in whole or part, require the incumbent to travel between various worksites within his/her workday/workweek. The incumbent is required to have reliable transportation that can facilitate this requirement. The incumbent is further required to meet the criteria for insurability by the Center’s risk management facilitator; and produce proof of minimal auto liability coverage when applicable. Failure to meet these terms may result in disciplinary action up to and including termination of employment, contract or other status with Metrocare.
• The noise level may vary between low and mild.
• The work environment should not be unusually hot or cold.
• This job description is a record of major aspects of the job, but is not an all-inclusive job contract. Dallas Metrocare Services maintains its status as an “at-will” employer and nothing in this job description shall be interpreted to guarantee employment for any length of time. Additional tasks may be assigned as deemed necessary by the immediate supervisor. The position’s status conforms to the Fair Labor Standards Act as amended, and the employee has agreed to the standards methods of compensation in compliance with Center’s procedures and Federal Law.

EDUCATION AND EXPERIENCE:            

Bachelor’s degree in human services with 1 to 3 years experience in MH/MR or related field or Masters degree with 0 to 2 years experience in human services.

REASONING ABILITY:

• Ability to organize work flow and execute clinical services with difficult population
• Ability to effectively manage a caseload of 10-12 consumers with varying needs.
• Ability to problem solve, exercise good judgment, and make sound clinical decisions.
• Skilled in using tact and diplomacy in interacting with staff and consumers.
• Ability to work as a team member.
• Able to maintain work in 95% compliance of standards at all times.
• Effective written and verbal communication skills.
• Ability to organize and prioritize tasks.
• Able to work independently with minimal supervision.
• Able to work flexible hours.
• Ability to successfully use an automated clinical record keeping system.

COMPUTER SKILLS:                  

• Intermediate level on MS Excel, Email and word processing programs
• Ability to utilize Internet for resources.

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance
• Bilingual Stipend – up to 6% of the base salary
• Reimbursement for clinical supervision hours up to $1,500 per year
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No calls from staffing agencies or independent recruiters