Working for Metrocare isn’t just a job. It’s a career where
your skills and passion for delivering quality care make
a positive difference to the individuals that we serve.
The business support II position is responsible for coordinating and performing all clerical needs for the assigned team and ensuring customer satisfaction and flow. This is the mid level business support position and must be able to work with minimal supervision.
Metrocare is the largest provider of mental health services in Dallas County, serving more than 57,000 adults and children annually. For more than fifty (50) years, Metrocare has provided an array of services available to people with mental and developmental disabilities. In addition to behavioral health services, Metrocare provides primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research we are advancing mental health beyond Dallas County.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned.)
o Retrieves consumer for visit with team
o Creates procedure code for physician visit and places in “Show” status if necessary
o Maintains Team Schedule in PsychConsult
o Screens consumer needs, without making a clinical judgment
o Completes Financial Assessment and Consents
o Maintains updated demographic information in PsychConsult
o Confirms payor and authorization before services are rendered
o Reviews Face sheets and ensures issues are resolved
o Calls No Shows for follow up on missed appointments
o Responsible for cleanliness and set up of treatment rooms
o Enters backups forms when system is down
o Gathers Medical Records as needed
o Gathers hospital discharge paperwork
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
EDUCATION AND EXPERIENCE:
High School graduate with some college or technical school/training with a minimum of 4 years of progressive customer service experience required. Experience in an office or MH/MR setting preferred.
Ability to calculate figures and amounts to accurately report financial data.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:
Employee Assistance Program
Retirement Plan, including employer matching
Health Savings Account, including employer matching
Professional Development Allowance
Bilingual Stipend – up to 6% of the base salary
Many other benefits
Equal Employment Opportunity/Affirmative Action Employer
Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No calls from staffing agencies or independent recruiters